Younion Support

Buying from merchants on the map

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Here’s how to buy from local merchants

Tap on the Pin Icon to access the Map.

Tap on any pin to reveal the name of the business. You can Zoom in and Zoom out, as well as move the area of the map to explore.

Tap on it again to explore the available deals they showcase in their storefront.

Tap on a deal to explore it in further detail and buy it

Tap on Buy Now to add it to the cart and browse the other products available at this merchant

When you are ready to make your purchase, tap on the Shopping Cart icon and proceed to the cart and your purchase.

Econic is about buying local, where both consumers and merchants support their local small businesses.
That’s why we put pins on the map.

We hope you enjoy your experience buying with Econic powered merchants.

How we use your data

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In order for Econic to create personalized buying and selling experiences, we need to connect sales and purchases to locations and people. This is why we ask your permission for a number of the functions on your mobile device. Econic’s AI loyalty, pricing and sales functions will not work without access to these features.

For business owners especially, you can use your device camera to take and upload pictures of the goods and services you are selling in your Econic shop.

Payment methods accepted by Econic

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You can purchase goods and services through ACH bank transfers, credit and debit cards. An updated list of payment methods is available in the Payment Method section of your app Settings. Any of these methods can be used one time per purchase, or you can create your payment settings for quicker checkout.

Add or update payment methods to your Econic account

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Tap on the My Account icon or Menu and select My Credit Cards.

You can select + New to set up to add a card or edit an existing card.

How your deals work

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Econic AI identifies the best goods and services you can buy from your Econic merchants. They reward you with great deals that can save you money, rewards your loyalty and make it easier for you to buy the things you want.

The Four Deal Types

Daily Deals – also called Blue Deals – represent what’s on sale. These deals promote products or services that are available now. They can be Daily Deals, Spot Sales, Clearances, anything that will get you interested to check out the deal.

Local Deals – also called Green Deals – these are deals from the businesses closest to you. These deals should be of interest to you based on your purchase history.

Schedule Deals – also called Red Deals – this is all about you buying at your convenience. In this deal type you will find services to schedule, whether it’s an appointment for pick-up, take out or delivery, or events. You will also book services like plumbing, nails and haircuts from any local business.

Buy Again – these are convenient 1-Click Rebuys. Econic AI creates these deals based solely on your favorite products and services.

Your Econic powered merchants may change the names of the deals to reflect their business or specials.

How Local Loyalty works

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It’s an old adage to say, “your money is worth more here.” This is what merchants used to tell their customers back when loyalty mattered.

As a trusted Econic member, every purchase in the app is discounted from the store price.

5% first purchase in a month

10% off on the second purchase in a month

15% off on the third purchase in a month and thereafter.

The clock resets every month.

You are given priority and exclusive services that are only offered from the Econic app. 

Your dashboard

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Your dashboard displays the amount of purchases you’ve made and how much you’ve saved buying with your Econic membership. To access you dashboard tap on the Home button and you will see this data.

Econic and the credit reporting agencies

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The whole point of Econic is to detach from that unfair system that unnecessarily penalizes people. Loyal customers in good standing in the Econic community will likely be provided installment pay loans based on their history with us. Paying off these loans in full and on time is a basis of being a trusted member of the community.

However at our discretion, we or a third-party provider, may look up data from credit reporting agencies in response to specific queries or the provision of credit for installment pay loans. In the event a customer fails to fulfill their responsibility to pay the full amount due, a report may be filed with credit reporting agencies.

Changing my contact information

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To update your contact information, tap on the My Account icon or menu, select Home Addresses.

Here you can edit, add or remove your address or addresses.

How we handle your personal information

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Our signup process follows strict security guidelines to protect your data and privacy. While specifically entering business details into the app, our rigorous data security policy requires you to complete the full business stage setup without leaving the app or switching between apps to copy and paste information.

We recommend you start and finish in one pass – it only takes around 5-10 minutes.

Econic is fully compliant with the GDPR, CCPA, HIPPA. We are a fully certified Microsoft solution that uses all the security features offered in the Azure cloud. We employ the highest standards of data protection and privacy and allow you to delete your data and account at any time.

Deleting your account

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To delete your account, tap on the My Account icon or Menu and select Personal Data.

Here you can chose Delete My Account to view your personal data, delete your personal data or delete your account

Viewing and deleting your personal data

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When you choose to view or delete your data, this is a request which will be fulfilled by the Econic support team, which can take 30 days or more. You will receive a notification in your Econic app that the data is ready to view or your data is ready to be viewed or deleted. Tap on the notification to carry out the required actions to receive or delete your data.

Requesting a Refund

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All refunds are managed by the business with whom you made the purchase, which requires you to make contact through the support page.

Tap on the Hamburger Menu and then Tap on SupportFeedback

Select Support and then choose Contact Support

Enter your First Name, Last Name and Email.

Then Select your Support Issue(s).

After you have checked the appropriate issue(s), and tap on blue button Submit button.

The support team will receive your request and get in touch with you when necessary. Alternatively, you can call or go to your local business owner and present your problem.

Returning a product

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All returns are managed by the business with whom you made the purchase. You can make contact through the support page.

Tap on the Hamburger Menu and then Tap on SupportFeedback

Select Support and then choose Contact Support

Enter your First Name, Last Name and Email.

Then Select your Support Issue(s).

After you have checked the appropriate issue(s), and tap on blue button Submit button.

The support team will receive your request and get in touch with you and the merchant. Alternatively, you can call or go to your local business owner and present your problem.

Cancelling a payment

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All payments are final in Econic. If you feel you were charged in error or have a valid reason to cancel a payment, contact Support.

Tap on the Hamburger Menu and then Tap on SupportFeedback. Select Support and then Contact Support.

Enter your name and email and tap on the blue Submit button. Alternatively, you can call or go to the business owner and present your problem.

Reporting unauthorized account activity

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Econic membership is all about trust and loyalty, so we take any unauthorized transaction or account activity seriously. Report this immediately to Support.

Tap on the Hamburger Menu and then Tap on SupportFeedback. Select Support and then choose Contact Support.

Select Support Topic – Help with a Transaction.

Select Unauthorized Transaction and tap on blue Submit button.

A support team member will contact you.

More than one account

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Accounts on Econic are connected to the phone number on your mobile device. To operate more than one account, either as a business or a member, you will need to have more than one phone number and mobile device. For instance, each family member would have their own account that is linked to their mobile device.

Reporting a fake mobile business or problem user

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Econic is all about trust and loyalty, so we take phonies or counterfeits seriously. Please report this immediately to Support.

Tap on the Hamburger Menu and then Tap on Support-Feedback.

Tap on Contact Support and Select Support Topic – Report Someone.

Choose a Fake business or a Problem user and tap on the blue Submit button. You will be contacted by the support team for more information.

Reports of improper activity help us maintain the Econic Community to the highest standards.

Checking the status of an order

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Tap on the Hamburger menu and select Account.

Tap on My Orders in the Account Menu.

Here you can see the status of your orders and can tap on the orders for more detail.

If you are unsure of the status of the order or feel your order when missing, you can contact Customer Support on the Support page that you can access through the Help function found in the Hamburger menu.

You did not receive the goods or services you ordered

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Econic is all about trust and loyalty, so getting what you paid for means the world to us.

Please report this to Support.

Tap on the Hamburger Menu and then Tap on SupportFeedback.

Select Support and choose Contact Support.

Select Support Topic – Help with a Transaction. Select My goods have not arrived and tap on blue Request Update button.

This will open your mobile email program with an email open. Type in your question or issue and send the email. Our support team will follow up with your merchant.

How the Map Screen works

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The map represents the center of where you live, work and serve customers. This location-based view represents the buying opportunities that are available to you now from local Econic merchants. The Map, very simply, presents the sellers near you that have a good or a service that is available to you now. This is why local businesses place their pin on the map in the location where they interact with customers.

How to Search the Map

When you tap into the Search bar in the map screen, you are presented a variety of options:

You can search by Address or the Name of the merchant.

This type of search will display the business or address in the center of the map.

Or you can select a Business Identity Attribute, such as Women-Owned Business and see only businesses that self-identify as women owned.

The Business you are looking for will have a green Map Marker to highlight it on the Map if it is open.  

The red pins represent sellers that are closed for business now .

The green pins represent sellers that are open for business now.

How to see the Business name of the pin

Tap on a pin once to reveal the name of the business.

Tap on the name to access the deals available from that Seller.

Understanding The Icons

Econic’s Community Guidelines

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We’re glad you’re here. Please behave responsibly.

Econic is built upon a trusted network of verified local buyers and sellers that transact with each other digitally, and in the neighborhood, just like always. We are people that know and trust each other, say hello and care about each other. When we know and care about each other, we don’t commit fraud and post hurtful messages.

These Community Guidelines describe behaviors that are required or not allowed in Econic’s trusted environment. Violating any of these guidelines may result in loss of access to your Econic membership or the deletion of a buyer or seller account.

Econic’s 5 Simple Rules of Conduct

  1. Use your true identity Econic is based on real, verified identities. Fake buyers and sellers will be removed.
  2. Use valid payment methods Buyers are trusted based on executing successful transactions with payment methods that are current and in good standing.
  3. Buyers must receive Goods and Services purchased as listed Sellers guarantee the accuracy of the goods and services they have listed in their Econic store. Any item listed must be sold and received by the buyer as listed.
  4. Post Real Ratings and Support Concerns Buyers can only rate sellers after they have successfully purchased from a seller. You will honestly rate that experience. Buyers or Sellers who attempt to hack the ratings system or otherwise manipulate the ratings or the support system, will be immediately expelled.
  5. Do not engage in harmful activity Any activity that could hurt someone, whether physical harm, a scam or emotional distress, will not be tolerated.

Our members play an important role in keeping this a trusted community for buyers and sellers. Violating any of these guidelines can be reported in the Support-Feedback section of the app under Contact Support.

Payment methods accepted with Econic

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Customers can purchase your goods and services through ACH bank transfers, credit and debit cards. An updated list of payment methods are always available in the app. We collect all payments and remit funds to the business owner, so these payment methods only refer to sales made in the mobile business.